Frequently Asked Questions
Everything you need to know about our premium non-alcoholic and low-sugar wines.
What makes Thomson & Scott wines different from traditional brands?
Our Noughty range focuses on transparency and quality, offering organic, vegan-certified, and low-sugar alternatives that retain the complex flavor profiles of traditional premium wines.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their bottles delivered sooner.
Are your products suitable for vegans and vegetarians?
Yes, all our products are 100% vegan and vegetarian-friendly. We do not use any animal-derived fining agents during the filtration process.
What is your return policy for damaged items?
If your order arrives damaged or broken, please contact our support team within 48 hours of delivery with a photo of the damage, and we will arrange a replacement or refund immediately.
Do you offer international shipping?
Currently, we ship to a select list of international destinations. Please check the shipping calculator in your cart to see if we deliver to your specific country.
How should I store my wine after opening?
To maintain freshness and carbonation, we recommend resealing the bottle with a high-quality stopper and keeping it refrigerated for up to 2-3 days.